Refund Policy
Last reviewed: 8 September 2026. Applies to: all Tutorman products. Status: current.
The short version
You have 30 days from purchase to ask for a full refund on any Tutorman digital product. Email leohokkanen@gmail.com with the email address you bought under and the product name. A human reads every request and you will hear back within one business day.
Your rights under Australian law come first
Nothing on this page limits your rights under the Australian Consumer Law. Those rights cannot be excluded by any policy, including this one.
Under those consumer guarantees you are entitled to a refund, a replacement or a repair if a product has a major problem. A major problem means the product is significantly different from how it was described, does not do what we said it would, or cannot be delivered at all. For a minor problem we will fix it in a reasonable time, and if we cannot, you can then ask for a refund.
The 30 day window below is in addition to those rights, not instead of them. If a major problem shows up after 30 days, your consumer guarantee rights still apply.
The 30 day window
We give a full refund within 30 days of purchase, no questions about your reason. This covers the Tutorman Blueprint and other digital products bought through our store.
The window runs from the date of purchase shown on your receipt, not from the date you started using the product.
How to ask
Email leohokkanen@gmail.com. Include the email address you purchased under, the product name, and the date of purchase. That is all we need.
You do not need to explain yourself, fill in a form, or speak to anyone on a call first.
What happens next
We reply within one business day on weekdays, and on Monday for requests sent over a weekend. Approved refunds are returned to the original payment method within five business days. How long it then takes to appear depends on your bank or card provider, and that part is out of our hands.
When a refund is processed, your access to that product ends and any licence granted with it is withdrawn.
Subscriptions
White Label with Commercial Rights is a subscription of $9 a month. You can cancel at any time and cancelling is as easy as signing up. Email us or use the link in your account.
Cancelling stops all future charges. It does not automatically refund a payment already taken, though the 30 day window above still applies to your first payment.
When a subscription ends, the commercial rights granted under it end with it. Anything you built while the subscription was active is dealt with in the licence terms.
Done for you services
The Launch Ready System and the Partnership involve work performed specifically for you. Once that work has started, a refund covers the part not yet delivered. We will tell you in writing, before you pay, what counts as started.
Your consumer guarantee rights still apply to these services in full.
What we do not refund
We do not refund a request made after 30 days where there is no major problem with the product. We do not refund because you did not find the time to use the product, or because you changed your mind about your goals.
We do not refund where a product has been copied, resold or distributed in breach of its licence.
None of these exclusions affect your rights under the Australian Consumer Law.
Chargebacks
If something has gone wrong, email us first. We would rather refund you in a day than argue with your bank for a month. A chargeback raised without contacting us costs us the money, the fee and the time, and it gets you your refund more slowly than simply asking would have.
Contact
Leo Hokkanen, trading as Tutorman, ABN 68 262 311 065, PO Box 668, Biggera Waters QLD 4216, Australia. Email leohokkanen@gmail.com.